Partners
National Approved Letting Scheme (NALS)
Visit National Approved Letting Scheme (NALS)
The National Approved Letting Scheme (NALS) is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.
Association of Residential Letting Agents (ARLA)
Visit Association of Residential Letting Agents (ARLA)
The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.
National Association of Estate Agents (NAEA)
Visit National Association of Estate Agents (NAEA)
The National Association of Estate Agents (NAEA) is the largest estate agency organisation in the UK, representing nearly 10,000 members. It is committed to raising professional standards across all aspects of the property market for the benefit of member agents and ultimately the home moving public. As Members of the NAEA we follow a strict code of conduct to ensure the highest standards of professionalism are followed and maintained, ensuring you receive the best service available.
The Property Ombudsman Lettings (TPO)
Visit The Property Ombudsman Lettings (TPO)
The Property Ombudsman (TPO) Scheme provides a free, fair and independent service for dealing with unresolved disputes between member agents and tenants and landlords of property in the UK. The TPO is a member of the British and Irish Ombudsman Association and follows the standards and rules of the association. The Ombudsman is totally independent of the TPO Scheme member agents and reports directly to the TPO Council, which has a majority of non-industry members.
The Office of Fair Trading (OFT)
Visit The Office of Fair Trading (OFT)
As an independent professional organisation, the Office of Fair Trading (OFT) plays a leading role in promoting and protecting consumer interests throughout the UK, while ensuring that businesses are fair and competitive. The tools to carry out this work are the powers granted to the OFT under consumer and competition legislation.
Deposit Protection
Visit Deposit Protection
The Deposit Protection Service (The DPS) is the only free scheme. It is open to all landlords and letting agents, and is managed by Computershare Investor Services Plc, a global business with more than eight years' deposit protection experience.